Privacy policy
PrintSentinel runs on your own computers. The printers it monitors, the alerts it raises and the print history it records stay on your network and never reach us. This policy covers the small amount of data we do handle: your account, your subscription and the app’s licence checks.
Last updated
This page is being reviewed and will be finalised before PrintSentinel goes on sale.
On this page
Who we are
PrintSentinel is the data controller for the personal data described here. Contact us about privacy at privacy@printsentinel.app.
What we collect
- Account: your work email, name, company name, country and, for invoices, your company address and tax ID.
- Subscription: your plan, billing period and payment status from PayPal. We never see your card or bank details.
- Licence checks: your account, the app version and a one-way hash that identifies each PC running PrintSentinel. This is how we apply your plan, prevent repeated trials and let you move a licence to a new PC.
- Support: what you send us when you ask for help, including any support details you choose to paste in.
- Website: standard server logs (IP address, browser, pages requested) kept for security for a short time. We don’t use advertising or tracking cookies.
What we don’t collect
We never receive your printers’ names, addresses or readings, your alerts, your staff’s names, what they print or document names. That data lives in the PrintSentinel database on your server PC, under your control.
Why we use it
- To provide the software and the licence you signed up for (performing our contract with you).
- To bill you, issue invoices and meet our tax and accounting obligations (legal obligation).
- To send emails about your trial, renewals, failed payments and important product or security changes (contract and legitimate interest).
- To keep our services secure and prevent abuse of trials (legitimate interest).
We don’t sell your data, and we don’t send marketing emails unless you ask for them.
Who processes it for us
We use a small number of providers to run the service: website and server hosting, a database, transactional email and PayPal for payments. Each handles data only on our instructions and under a data processing agreement. Some are outside your country; where the law requires, transfers are covered by standard contractual clauses.
How long we keep it
Account and licence data for as long as you have an account, then for up to 12 months in case you come back. Invoices and payment records for as long as tax law requires. Server logs for up to 30 days. You can ask us to delete your account at any time, apart from records we must keep by law.
Your rights
You can ask to see, correct, export or delete your personal data, or object to how we use it, by writing to privacy@printsentinel.app. We will answer within one month. You can also complain to your data protection authority.
Print tracking in your organisation
If you switch on print tracking, your organisation, not us, is responsible for the data it records about your staff, and for telling them about it as your local law requires.
Changes
If we change this policy in a way that matters, we will email account owners before the change takes effect.