Terms of service

1. The licence

While your trial or subscription is active, we grant your organisation a non-exclusive, non-transferable licence to install and use PrintSentinel on your own computers, within the limits of your plan (printers, sites and features). Client PCs and browsers connected to your licensed server are included.

You may not resell, sublicense or rent PrintSentinel, remove its licence checks or reverse engineer it, except where the law allows it.

2. The trial

One free trial per organisation lasts 7 days and includes Business features. When it ends, monitoring pauses until you subscribe; your data is not deleted.

3. Subscriptions and payment

• Subscriptions are billed monthly or yearly in advance in US dollars through PayPal, and renew automatically until cancelled.
• Prices are shown on the pricing page. We will give you at least 30 days’ notice of a price change before your next renewal.
• A subscription started at a launch price keeps that price for as long as it stays active. If it is cancelled and started again, or moved to a different plan, after the launch period has ended, it is charged the price shown on the pricing page at that time.
• You are responsible for taxes that apply to your purchase. Give us your correct company details and tax ID so we can invoice you properly.
• If a payment fails, PayPal retries it. If it still fails, your licence ends at the end of the period you paid for and monitoring pauses.

4. Cancelling

You can cancel any time from your account or in PayPal. Your licence stays active until the end of the period you paid for. Refunds are covered by our refund policy.

5. Offline use and licence checks

PrintSentinel checks its licence with our server about once a day. A paid licence keeps working for about 44 days without reaching us. When a licence ends, monitoring pauses, but your data, history and reports remain available to you.

6. Your data

Your printer data stays on your computers and belongs to you. You are responsible for backing it up and for using print tracking in line with the law and your staff policies. How we handle account data is set out in our privacy policy.

7. Updates and support

Your subscription includes updates released while it is active and support by email at support@printsentinel.app. We aim to answer within one working day.

8. Warranty and liability

We build PrintSentinel carefully, but we can’t promise it will detect every problem or work without interruption. To the extent the law allows, it is provided as is, and our total liability to you is limited to what you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses. Nothing here limits liability that cannot be limited by law.

9. Ending these terms

We may suspend or end your licence if you seriously breach these terms and don’t put it right within 14 days of our notice. You may stop using PrintSentinel at any time.

10. Changes to these terms

We will email account owners about material changes at least 30 days before they apply to your next renewal.

Contact

Questions about these terms: support@printsentinel.app.