Alerts and notifications
How alerts open and close, and how to send them to desktop pop-ups, Microsoft Teams and email.
An alert opens when a printer reports a problem, stays as one alert while the problem lasts, and resolves itself when a later poll confirms it is fixed. Anyone with an operator or helpdesk key can acknowledge, resolve, ignore or mute alerts.
Microsoft Teams
In the Teams channel that should receive alerts, open Workflows and choose Post to a channel when a webhook request is received. Copy the address it gives you into Settings → Notifications in PrintSentinel. The address is stored encrypted and can’t be read back.
PrintSentinel sends through your own mail server. For Microsoft 365, use smtp.office365.com, port 587 with STARTTLS, and a mailbox with SMTP AUTH enabled. Choose who receives which severity.
Test it
Use Send test beside each channel. If something doesn’t arrive, Undelivered notifications shows what failed and why; PrintSentinel keeps retrying with a growing delay.
Quiet hours, muting and maintenance
- Mute one printer or a whole site.
- Schedule quiet periods and maintenance windows, so planned work doesn’t page anyone.
- Ignore a condition you don’t care about on a printer, such as a bypass tray that is always empty.
- Mark toner as sent from the store, and the low-toner alert stays quiet until the new cartridge is fitted.
Outages
When several printers stop answering together, typically a branch losing its link, PrintSentinel sends one notification about the outage rather than one per printer.